What is support really costing you?
See what AI could save your support team. Built for eCom.
Used by Nordic e-commerce brands
Your report will look like this · example store
Estimated yearly saving
€57,330
Likely range €46,410 – €68,250
Resolved by Mimir
63%
Hours saved / month
239
First response time
10h → 3.7h
Where Gorgias holds you back
- AI resolutions are billed per interaction and still count as billable tickets, so costs jump in peak season.
- Order actions stop at Shopify, so a cancellation can still slip through to the warehouse.
- AI Agent covers email, chat and SMS, not Instagram or Messenger.
- Absorbs peak season with the team you have. Holzweiler handled 2× the tickets without expanding.
- Checks your warehouse first and only cancels if the order hasn't shipped.
- Email, chat, Messenger and Instagram in one system, with automatic translation.
Based on public pricing pages and user reviews, October 2026.
Four moves to capture the saving
- 1
Automate the repetitive tickets first
Order status, returns, cancellations and product questions. Start with drafts your team approves, then switch each ticket type to autopilot.
Sunkost resolves 94% of tickets automatically
2,048
tickets / month
- 2
Cover evenings and weekends without new shifts
Routine requests get resolved the moment they arrive, also when your team is offline.
VILLOID cut response times by 53%
860
after-hours tickets solved / month
- 3
Put the next support hire on hold
Absorb growth and peak season with the team you already have.
Holzweiler handled 2× the tickets without expanding the team
2.0
FTE freed
- 4
Run a 30-day pilot on one ticket type
Pick the highest-volume category, measure resolution rate and response time, and scale from there. You decide what goes live.
65+ integrations, missing ones built free
€4,778
monthly saving at full rollout
“With Mimir, we automated almost 95% of all our customer service tasks, which has been fantastic for us.”
“Before we got in touch with Mimir, we had to hire before the high season.”
“I thought even something like a 50% resolution rate was way too optimistic, but now we barely even think about the chat anymore.”
Before you hire another agent, see Mimir on example.com
20 minutes. We'll show which of your tickets Mimir would resolve on its own, and what a pilot would look like.
Estimate based on 7 min handle time, €20/h fully loaded agent cost and a 63% AI resolution rate. Your real numbers will vary.